Refund Policy

At DSM Notary Services, we strive to provide exceptional notary services. However, we understand that there may be instances where our services did not meet your expectations. This policy outlines the circumstances under which we can offer a return or a refund.

Policy

1. Refund Eligibility: Refunds are only possible under the following conditions:

Clerical Errors: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.
Service Not Rendered: If you have paid for a service that was not performed due to our error or inability to provide the service, a full refund will be issued.

2. Non-Refundable Circumstances: The nature of notary services typically makes them non-refundable, especially in cases such as:

Client Error: If the error is due to incorrect or incomplete information provided by the client, refunds will not be issued.
Change of Mind: Services rendered cannot be refunded due to a change of mind or circumstance after the notarization is complete.
Mobile notary appointments are non-refundable if cancellation of the appointment occurs within 90 minutes or less of the scheduled appointment irregardless if a notarization is performed or not.

3. Procedure for Requesting a Refund:

To request a refund, clients must contact us within 24 hours of the service date.
Provide a detailed explanation of the issue and any relevant documentation.
Refund requests will be reviewed, and we will respond within 2 business days.

4. Refund Processing:

Approved refunds will be processed to the original payment method within [3 business days].
We will notify you once the refund has been processed.

5. Limitation of Liability:

Our liability in the event of an error is limited to the cost of the service provided.

6. Amendments:

This policy may be amended from time to time in accordance with changes in regulations and our business practices.